This Privacy Policy explains how Airobot Technologies AS collects, uses, stores, and protects your personal data when you use our website (airobothome.com), mobile application, or connected Airobot devices. We are committed to processing your data lawfully and transparently in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Who We Are
The data controller responsible for your personal data is:
- Airobot Technologies AS
- Business Reg. No: 16405978
- Email: info@airobothome.com
2. What Data We Collect and Why
We only collect data that is necessary for a specific purpose. Below is a breakdown by context.
2.1 Website visitors
When you visit airobothome.com, we collect:
- IP address, browser type, operating system, pages visited, and time of visit — collected automatically via Google Analytics for website performance and security analysis.
2.2 Contact and enquiry forms
When you submit a contact request or service enquiry, we collect:
- Full name
- Email address
- Company name (if applicable, for B2B enquiries)
- Message content
2.3 Mobile app users
When you create an Airobot account and use the mobile app, we collect:
- Full name — to personalise your account.
- Email address — for account creation, login, notifications, and support.
2.4 Airobot devices connected to the internet (before account linking)
When an Airobot device is connected to a network — even before any user account is created or linked — it begins transmitting data to Airobot’s cloud infrastructure automatically as part of the device’s core functionality.
At this stage we collect:
- Device identification code (serial number) and connectivity status — to register the device on our platform and enable cloud services.
- Operational and environmental sensor data (e.g. air quality, humidity, temperature, CO₂, VOC levels) — to enable device functionality and diagnostics.
2.5 Connected Airobot devices (linked to account)
When you link an Airobot device to your account, we additionally associate:
- Your account with the device serial number.
- Remote control and automation data — settings, schedules, and preferences you configure through the app.
2.6 Extended warranty registration
If you register your device for an extended warranty through the app, we record:
- Device serial number and registration date
- Account linkage timestamp
3. Cookies
Our website uses cookies for the following purposes:
- Essential cookies — required for basic site functionality.
- Analytics cookies — Google Analytics, used to understand how visitors use the site. Data is anonymised and processed within the EU.
You can manage or disable non-essential cookies through your browser settings. Disabling analytics cookies does not affect your ability to use the website.
4. How Long We Keep Your Data
We retain personal data only as long as necessary:
- Account data — retained for the duration of your account, plus up to 3 years after account deletion (for warranty and legal purposes).
- Device sensor data — retained for up to 24 months on a rolling basis, then anonymised or deleted.
- Contact enquiry data — retained for up to 2 years after the enquiry is resolved.
- Website analytics data — anonymised; retained per Google Analytics default settings.
- Financial and transaction records — retained for 7 years as required by Estonian accounting law.
5. Who We Share Your Data With
We do not sell your personal data. We share data only with trusted sub-processors who provide services on our behalf, all operating under GDPR-compliant data processing agreements:
All personal data remains within the European Economic Area (EEA). We do not transfer data to third countries.
6. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you.
- Right to rectification — ask us to correct inaccurate data.
- Right to erasure — ask us to delete your data (subject to legal retention obligations).
- Right to restriction — ask us to limit how we process your data.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.
- Right to lodge a complaint — with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee) or the supervisory authority in your country of residence.
To exercise any of these rights, contact us at: info@airobothome.com. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encrypted data transmission (TLS/HTTPS)
- Access controls and authentication via AWS Cognito
- Data stored in EU-region AWS infrastructure with restricted access
While we take all reasonable precautions, no internet-based service can guarantee absolute security. If you suspect a security issue with your account, contact us immediately.
8. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the app before the changes take effect. The updated policy will always be available at airobothome.com/privacy-policy.
Changes that affect how we use your data in a way that requires consent will be communicated separately, and we will request your consent before the change takes effect.
10. Contact
For any questions, requests, or concerns about this Privacy Policy or how we handle your data:
- Airobot Technologies AS
- Email: info@airobothome.com
- Phone: +372 513 3745