1. Standard Manufacturer’s Warranty
Duration
A manufacturer’s warranty of 2 years from the date of purchase applies to all Airobot ventilation devices, thermostats, and heating control accessories.
If more than three months have passed since the device’s manufacturing date at the time of purchase, the warranty period is counted from the third month after the manufacturing date.
Proof of Warranty
To validate a warranty claim, one of the following is required:
- Original proof of purchase (receipt or invoice), or
- The device’s manufacturing date as determined by its serial number.
Maintenance Obligation
To keep the warranty valid, the device must be maintained in accordance with the relevant product’s user manual.
2. Extended Manufacturer’s Warranty (Ventilation Devices Only)
An extended warranty of 2 additional years (4 years total) is available for Airobot ventilation devices that meet both of the following conditions:
- The device must have been connected to the internet at least once within 6 months of its manufacturing date.
- The end-user must have created an account in the Airobot mobile app and linked the device to their account.
The start of the full 4-year warranty period is determined by the same rules as described under Section 1 (Duration).
Additional Conditions for Extended Warranty
To maintain the validity of the extended warranty throughout the full 4-year period:
- The device must be maintained according to the user manual.
- Only original Airobot filters must be used. Filters must be replaced every 6 months, or more frequently if indicated by the device or usage conditions.
Filters are consumable parts and are not covered under this warranty. However, use of non-original filters or failure to perform regular filter maintenance may void the extended warranty.
3. Warranty Coverage
During the warranty period, Airobot or an authorised service partner will, at their discretion, repair or replace any component or part identified as defective due to materials or manufacturing defects.
What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, negligence, accidents, or improper handling.
- Any modifications made to the product without the manufacturer’s written permission.
- Normal wear and tear, including scratches, dents, and cosmetic damage.
- Consumable parts, including filters (unless a defect is present at time of delivery).
- Damage caused by liquids, extreme temperatures, or environmental conditions outside the device’s rated operating range.
- Software-related issues, including but not limited to data loss or corruption.
- Accessories or components not included with the original product.
4. Making a Warranty Claim
To submit a warranty claim, the owner must contact the dealer or Airobot customer support via the manufacturer’s website. The following may be required:
- Proof of original purchase.
- A description of the issue.
- Photos or other supporting information as requested.
5. Repair or Replacement
If a covered defect is confirmed, the product will be repaired or replaced with a product of equal specification, at Airobot’s discretion.
Repaired or replaced products will carry the longer of: the remaining original warranty period, or 6 months from the date of repair or replacement.
6. Installation and Maintenance Access
Airobot devices require regular maintenance and must be installed in an easily accessible location. Each product model specifies the minimum clearance required for servicing — refer to the relevant installation guide.
If the installation conditions do not allow for safe servicing, Airobot or its authorised service partner reserves the right to defer maintenance or repair until the necessary access conditions are met. This does not affect the validity of the warranty itself.
7. Product Scope
These warranty terms apply to the following Airobot product categories:
- Heat recovery ventilation units — Standard and Extended Warranty (Sections 1–2).
- Heating control products (excl. accessories) — 4 years standard
- Accessories for ventilation and heating control products — Standard Warranty only (Section 1).
The extended warranty (Section 2) applies exclusively to Airobot ventilation units with internet connectivity capability.