Support
Got issues? We’re here to help
Tip! Connect your Airobot to the Internet. Airobot regularly provides software updates. The updates add new functionality and fix bugs.
Help is just one step away — fill out the web form below.
Explore our in-depth manuals for clear, step-by-step guidance on maximizing every feature of your device.
Keep your system operating at peak performance with our precision-engineered airfilters designed for optimal efficiency.
We recommend replacing the filters in Airobot ventilation units twice a year. Refer to the installation and service manual for filter replacement instructions.
Stay ahead of the curve—our firmware updates deliver enhanced performance and the latest features to keep your device cutting-edge.
Airobot regularly provides firmware updates. The updates take place automatically with no user input. The unit must be connected to the Internet.
Contact us
Report a problem or ask about using Airobot products
- Use this form to report a problem or ask a question about Airobot products.
- A support ticket will be created, and you’ll receive an email confirmation with your ticket number.
- For faster support, please include the Device ID / Serial number from the product label or app.
Important update: old app version will stop working from 10.06.2026
We have moved new server services to greatly improve the reliability and overall experience of our services. As part of this change, all data was transferred to the new server on 13 May 2026. However, any changes made in the older app version after 13 May 2026 was transferred to the new server.
This only affects users who are still using the older app version 2.xx. If you made changes after 13 May 2026 in the older app version, these changes may not appear in the new app. The new app will show the home group state as it was on 13 May 2026.
The latest app version is 3.x. Please open the app’s iOS: App Store or Android: Google Play link and check whether an update is available. Your phone may have already updated the app automatically.
This applies only to: Home groups, User invites, Managed members, Adding or removing devices from a home group, Device belonging to a home group. Device settings are not affected. All device settings remain synced between the old and new app versions.